PRIVACY POLICY
Controlled Chaos Coaching LLC
Effective Date: July 18, 2026
1. Introduction
Welcome to Controlled Chaos Coaching LLC (“Controlled Chaos Coaching,” “we,” “our,” or “us”).
Your privacy matters to us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your personal information when you visit controlledchaoscoaching.com, enroll in our programs, download our free resources, join our communities, register for webinars or seminars, purchase digital products, or otherwise interact with our services.
By accessing or using our website or services, you acknowledge that you have read and understand this Privacy Policy.
2. Who We Are
Controlled Chaos Coaching LLC is an online coaching and education company dedicated to helping women create alcohol-free lives through coaching, education, digital resources, community, and personal development.
Our services may include:
The Sobriety System™
Chaos Queen Survival Kit™
webinars
seminars
coaching programs
memberships
downloadable resources
email newsletters
SMS communications (with your consent)
online communities
Questions about this Privacy Policy may be directed to:
Controlled Chaos Coaching LLC
Email:
shanaepps@controlledchaoscoaching.com
Website:
https://controlledchaoscoaching.com
3. Adults Only
Our website and services are intended only for individuals 18 years of age or older.
We do not knowingly collect personal information from anyone under the age of 18.
If we discover that information has been submitted by a minor, we will delete it as soon as reasonably possible.
4. Information We Collect
Depending on how you interact with us, we may collect the following information.
Personal Information
This may include:
your name
email address
phone number
billing address
payment details (processed securely by our payment processor)
purchase history
coaching application responses
webinar registrations
SMS preferences
customer support messages
survey responses
testimonials you voluntarily submit
Technical Information
When you visit our website, we may automatically collect information such as:
IP address
browser type
device type
operating system
referring website
pages viewed
links clicked
session duration
approximate geographic location
cookie identifiers
Community Participation
If you participate in our Facebook Group, Telegram community, webinars, live events, comments, or similar spaces, anything you voluntarily share may be visible to other members.
Please avoid posting sensitive personal or medical information in public community spaces.
5. How We Collect Information
We collect information when you:
visit our website
complete a form
apply for coaching
download the Chaos Queen Survival Kit™
purchase a product
register for a webinar or seminar
subscribe to our emails
opt into SMS reminders
communicate with us by email
participate in coaching
join our online communities
respond to surveys
submit testimonials
interact with our advertisements
We may also receive information from third-party services that help us operate our business.
6. How We Use Your Information
We may use your information to:
provide coaching services
deliver digital products
process purchases
communicate with you
send newsletters
send webinar reminders
send SMS reminders (if you opt in)
improve our website
personalize your experience
respond to customer service requests
analyze website traffic
improve marketing campaigns
comply with legal obligations
protect against fraud or unauthorized activity
We only use your information for legitimate business purposes or with your consent where required by law.
7. Cookies & Tracking Technologies
Controlled Chaos Coaching LLC uses cookies and similar technologies to improve your experience, understand how visitors use our website, remember your preferences, and help us provide relevant content and advertisements.
Cookies are small text files stored on your device when you visit a website.
We may use cookies to:
Keep our website functioning properly
Remember your preferences
Measure website traffic and performance
Improve user experience
Analyze marketing effectiveness
Deliver relevant advertising through third-party platforms
You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of portions of our website.
Our website also uses Cookiebot to help manage cookie consent and provide transparency regarding the cookies used on our site. Additional information about cookies used on this website is available through our Cookie Declaration page.
8. Third-Party Services
To operate our business and provide our services, we work with trusted third-party providers. Depending on how you interact with us, your information may be shared with these providers solely for the purpose of delivering our services.
These providers may include:
Stripe for secure payment processing.
Flowi for website functionality and customer experience.
GoHighLevel for customer relationship management (CRM), forms, scheduling, email communications, and automations.
Meta (Facebook & Instagram) for advertising, analytics, and remarketing.
YouTube for embedded educational videos.
Telegram for private coaching communities.
Facebook Groups for community participation.
Email and SMS communication providers that assist in delivering newsletters, reminders, updates, and other communications you have requested.
These third-party providers maintain their own privacy policies, and we encourage you to review them.
9. Marketing Communications
If you choose to subscribe to our email list, register for a webinar, download a free resource, request information, or purchase one of our products or services, we may send you communications related to your relationship with Controlled Chaos Coaching LLC.
These communications may include:
Educational content
Coaching updates
Product announcements
Webinar invitations
Seminar reminders
Special offers
Community updates
Program information
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails.
If you have opted into SMS communications, you may opt out at any time by replying STOP to any text message or by contacting us directly.
Opting out of marketing communications does not prevent us from sending important transactional or account-related messages.
10. Payment Information
Payments made through our website are processed securely by Stripe.
Controlled Chaos Coaching LLC does not store your full credit card or debit card information on our servers.
Payment information is collected and processed directly by Stripe in accordance with their own privacy and security practices.
11. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary to:
Provide our services
Maintain business records
Comply with legal obligations
Resolve disputes
Enforce our agreements
Improve our services
When personal information is no longer required, we will securely delete or anonymize it where reasonably practicable.
Certain information may be retained for longer periods when required by law or for legitimate business purposes, including accounting, tax, fraud prevention, or recordkeeping obligations.
12. Data Security
We take reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.
While we strive to protect your information using industry-standard security practices, no method of transmitting information over the Internet or storing electronic information can be guaranteed to be completely secure.
Accordingly, we cannot guarantee absolute security.
If you believe your information has been compromised, please contact us immediately at:
shanaepps@controlledchaoscoaching.com
13. Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information.
These rights may include the ability to:
Request access to your personal information.
Request correction of inaccurate information.
Request deletion of personal information where permitted by law.
Withdraw consent where processing is based on consent.
Request information about how your data is processed.
Opt out of marketing communications.
Request a copy of information you have provided to us where applicable.
To exercise any of these rights, please contact us at:
shanaepps@controlledchaoscoaching.com
We may request additional information to verify your identity before fulfilling your request.
14. External Links
Our website may contain links to third-party websites, products, services, or social media platforms that are not owned or controlled by Controlled Chaos Coaching LLC.
We are not responsible for the privacy practices, content, security, or policies of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit before providing your personal information.
15. International Visitors
Controlled Chaos Coaching LLC is based in the United States.
If you access our website or services from outside the United States, you understand that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country.
By using our website or services, you consent to the transfer of your information to the United States as permitted by applicable law.
16. Coaching & Health Information
Controlled Chaos Coaching LLC provides coaching, education, and personal development services.
We are not a medical provider, mental health provider, treatment center, or emergency service.
Please do not submit sensitive medical information through our website or public community spaces unless specifically requested.
Participation in our coaching programs does not create a physician-patient, therapist-client, or other licensed healthcare relationship.
If you are experiencing alcohol withdrawal, a medical emergency, or a mental health crisis, call 911, contact your local emergency services, or seek immediate care from a qualified healthcare professional.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or services.
When we make material changes, we will update the Effective Date at the top of this page.
Your continued use of our website or services after changes become effective constitutes your acceptance of the revised Privacy Policy.
We encourage you to review this page periodically.
18. Contact Us
If you have questions about this Privacy Policy or how your personal information is handled, please contact us.
Controlled Chaos Coaching LLC
Website: https://controlledchaoscoaching.com
Email: shanaepps@controlledchaoscoaching.com
19. California Privacy Rights
If you are a California resident, you may have additional rights regarding your personal information under applicable California privacy laws.
These rights may include the ability to:
Request access to the personal information we have collected about you.
Request correction of inaccurate information.
Request deletion of certain personal information.
Learn how your information is collected, used, and disclosed.
Exercise your privacy rights without discrimination.
To exercise any applicable rights, please contact us at shanaepps@controlledchaoscoaching.com.
20. Your Consent
By accessing or using controlledchaoscoaching.com, downloading resources, enrolling in programs, purchasing products or services, joining our communities, or otherwise interacting with Controlled Chaos Coaching LLC, you acknowledge that you have read and understand this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.
Copyright
© 2026 Controlled Chaos Coaching LLC. All Rights Reserved.
No portion of this website, its content, digital resources, coaching materials, videos, downloads, graphics, logos, trademarks, or written materials may be copied, reproduced, distributed, modified, or used without prior written permission from Controlled Chaos Coaching LLC, except as otherwise permitted by applicable law.